Friends 'R' Family

Judy · Moderator

Customer Service

The manager of a department store was training several new

Employees. He went over various store policies including
Hours of work, breaks, floor duties, stocking merchandise
And employee discounts.

"But he most important thing," he said, "is customer service.
The customers are very important. Treat them with respect.
Patiently answer whatever questions they have. And above all,
Remember, The Customer is Always Right."

With that, the new employees went to their allotted departments.

The manager walked around the store several times that day
And observed how his new people were doing. All were doing
Well except one man who just wasn't selling anything.

At the end of the day, the manager took him aside and said,
"I have been observing you. You assisted many customers
But you haven't sold any merchandise.
Why?"

The employee replied, "I have been following your instructions
Very carefully. Whenever a customer comes in, I explain to
Him the details of the product, the special features and
The various prices. He then says something like, 'This is
Cheaply made, overpriced, useless junk.' Since you said
The customer is always right, I tell him, 'You are right!'
And he leaves!"

Shirley · Graphics Manager

Pepsigirl · Guest

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